TALK TO US

 

Got special request? We'd love to hear from you.

We provide bulks of face masks and medical equips at lower price. Simply put in the required info in the form and we shall reply shortly.

 

E-MAIL

sales@rj-ppe.com



Whatsapp/Phone

Tel: 86-13144806446

FAQ

1

How can I pay for my order?

We currently accept payment through Paypal and credit cards. Note that there will be a small amount of transaction fees charged by Paypal and banks. Details can be found here at: https://www.paypal.com/us/webapps/mpp/paypal-fees

2

How do I know that my transaction is secure?

Our online health store has the latest security built-in to encrypt your payment details. No customer of our our store (facemaskexport.com) will ever see your card details, as payment is taken through our payments partner - Payoneer.

3

How long will it take to deliver my product?

Dispatch will usually happen within 1 working day of the order being placed. Delivery will take 3-4 working days for delivery to Asian countries. Delivery to the rest of the countries will take up to 7 working days after despatch. Currently our products are all dispatched from China. We will be setting up storage in Indonesia; US; Italy; Turkey soon.

4

Oops, I wish to return my order, how can I do this?

We want you to be 100% satisfied with your purchase from Facemaskexport.com.Please contact us with your concern via an e-mail to sales@facemaskexport.com or via a phone call on (86)13144806446.  We will issue a full refund for products returned unopened, unused and undamaged.

5

I wish to return my order, how can I do this?

If you wish to return your order for a refund this must be done so within 7 days after arrival. All items must be returned in a saleable condition. Please note the packaging must be untampered for us to issue a refund. Please email sales@facemaskexport.com if you have any queries. Our return address is as follows:

RM4502, TIANXIA JINNIU  BUILDING, NANSHAN,SHENZHEN,GUANGDONG, CHINA

6

What if my package does not arrive?

We will give you update on the status of delivery by email. Please contact the express service provider first. If your package does not arrive after a reasonable time frame after despatch(which is very unlikely to happen), just get in touch via the Talk to Us section of our website, explaining your situation and including your order number, and we will arrange delivery of a replacement product.

7

Oops, I wish to return my order, how can I do this?

We want you to be 100% satisfied with your purchase from Facemaskexport.com.Please contact us with your concern via an e-mail to sales@facemaskexport.com or via a phone call on (86)13144806446.  We will issue a full refund for products returned unopened, unused and undamaged.

VISIT

 

Ronjie Import Export Co., Ltd

 

Unit 2, 5F, Bright Way Tower, 33 Mong Kok Rd, Mong Kok, Hong Kong

t

CONTACT US

T: 86-13144806446(WhatsApp)

sales@rj-ppe.com

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